What do the numbers mean?
Visits: This is the total number of times that your client households visited in the time period
Household and Client level statistics: This is the unduplicated number of households and individuals that were served in the time period
Example: If 1 household of 3 people visited your organization 5 times this past month, the report would log it as 5 Visits, 1 Household, and 3 Clients
Why don't the Household and Client level numbers add up?
If you're having this question, you most likely have different Assistance Types. You may have a situation like the one below, where you might expect the Households column to sum to the same value as what is shown in the Total Assistances row - but it does not (i.e. 2+3 should equal 5, but does not).
Rest assured that the report is working correctly. This is related to how the Household and Client level numbers are unduplicated tallies. As an example, if a Household visited your pantry on May 1 for “Food Pantry Intake”, and then on May 31 for “Diapers”, they would show up as 1 household under “Food Pantry Intake” and 1 household under “Diapers”. But when you sum up the total number of households across all assistance types, they would only be counted as 1 household.